FREE Next Day Delivery on orders over £25
We offer FREE next day delivery (England and some parts of Scotland and Wales only) on all orders over £25.
Order cut-off and delivery days
- Orders received before 3:30pm on weekdays are sent out the same day through a next day parcel service. In most cases, you will receive your parcel the next working day (Monday to Friday).
- Orders received after 3:30pm on weekdays are sent out on the next working day.
- Orders received on Friday after 3:30pm, or at the weekend, are sent out on Monday.
Weekend delivery
- We cannot guarantee Saturday or Sunday delivery. Couriers are not reliable at weekends, so if you need your order for an event, please order so it arrives by Friday at the latest.
- If your order is urgent, contact us before ordering and we'll tell you honestly whether we can make it.
Couriers
- We send parcels with Evri as standard.
- If you'd prefer a different courier, such as DPD or DHL, please contact us before you order. We may be able to arrange it for a small extra fee.
Delivery outside mainland UK
- Delivery to Northern Ireland, the Highlands and Islands, Ireland, the EU and the rest of the world is by quote only. Contact us with your postcode or country and what you’d like to order, and we’ll confirm the shipping cost before you pay.
- For deliveries outside the UK, any import duties and taxes are paid by the customer.
- Orders are sent out once payment has cleared.
Problems with your delivery
- If your tracking hasn't moved for 2 working days, let us know and we'll chase the courier.
- If your parcel is shown as delivered but hasn't arrived, please check with your neighbours and your safe place first, then contact us within 48 hours. We'll sort it out.
- If your order is missing items, arrives damaged or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo. We'll send the right items or refund them, at no cost to you.
Returns
If you are reading this, it is likely you ordered a product from us, and for that we owe you a big Thank You!!
Nothing makes us jump with joy more than a happy FOOGO Green customer. We make every effort to make sure you're happy with your products and that they reach you in excellent condition. But there are some things you might want to know.
Cancelling an order
- You can cancel an order any time before it ships, and you'll get a full refund. After it has shipped, it's treated as a return.
Returning an item
- To return an item, contact us within 28 days of your order.
- All our products come into contact with food, so for hygiene reasons every item must be returned unopened, in its original sealed packaging. We can't accept items that have been opened and resealed, or packs that have been opened and closed again, because we can't be sure the products haven't been touched.
- Please include your order number inside the parcel and use a tracked postage service.
- We pay the return postage if the return is because of our mistake (an incorrect or faulty item). Just contact us and we'll put it right.
Refunds
- We'll refund you within 3 working days of your return arriving, to your original payment method, and email you to confirm the amount.
Exchanges
- Want a different size? Just tell us. We’ll treat it as a return of the original item plus a new order. The new order gets free delivery if it’s over £25, the same as any other order.
Business and bulk orders
- Ordering in bulk? Contact us for volume pricing.
- A VAT invoice comes with every order. Ask us if you need a copy.
Any questions?
We're always happy to help. You can get in touch with us:
- Email: hello@foogogreen.com, or use the Contact Us form on our website. We usually reply within 1 to 2 hours if you contact us between 9am and 5pm, Monday to Friday. Outside those hours, we’ll reply on the next working day.
- Live chat: Monday to Friday, 9am to 5pm. We usually reply within a few minutes.